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Frequently asked questions

What sets us apart is our unwavering dedication to this art. We don’t just assemble timepieces; we create lifelong companions, built to stand the test of time. Each piece is meticulously regulated to within -5 to +5 seconds per day, ensuring timekeeping that you can rely on. In addition to reliable timekeeping, we test every piece to various degrees of water resistance, tailored to the specific case style, so your watch is as resilient as it is beautiful.

Return Policy

Our goal is to ensure complete satisfaction with every purchase. If you are not fully satisfied, you may return your timepiece within 7 days. Please note that custom timepieces are not eligible for return.

Warranty

All of our timepieces come with a 2-year warranty, which covers the functionality of the movement.

For Warranty claims, contact us at thehoodluminc@gmail.com to determine the problem and the most suitable solution for you. You will also need to provide your proof of purchase with an invoice or receipt.

The Hoodlum Inc. warranty does not cover damage resulting from misuse, including but not limited to impacts, accidents, magnetism, general wear and tear, or breakage. However, we do offer repair and replacement of broken or damaged parts due to wear and tear for a fee. Please note that all return shipping costs are the responsibility of the purchaser.

Once your order has been placed it takes approximately 2-4 business days to assemble. This time period includes ensuring a regulation within -5 to +5 seconds a day, rated water resistance and quality control. Once shipped, your timepiece will be ready to wear within 12-15 days. (Due to tariffs and customs, delivery times may exceed estimated times.)

Real Timepieces, No AI-Generated Photos

Unlike many sites that rely on AI-generated images or stock photography, we take pride in showcasing actual photos of our timepieces. Every image you see reflects the true beauty, craftsmanship, and detail of the watch you're considering. What you see is exactly what you’ll receive—no surprises, just timeless elegance.

Unlimited Customization

To make your timepiece truly yours, we offer unlimited customization options. Whether it's choosing a unique strap, engraving your initials, or selecting a specific color of lume, the possibilities are endless. Your watch should be as unique as you are, and we’re here to make that happen. With any potential purchase, you can work directly with us to create a watch that fits your personal style, making it more than just a timepiece—but a statement.

Making Luxury Accessible

In a perfect world, everyone would have the means to own a luxury timepiece—the kind of craftsmanship and quality that is synonymous with certain brands. But reality isn’t always a perfect world. We understand not everyone can spend thousands on a watch, and that's where we step in. Our goal isn’t just to sell watches; it’s to make those classic designs and refined craftsmanship more accessible to everyone.

The Art of the Seiko Mod

Seiko mods are where luxury design meets practicality and value. We take the core design cues of iconic, high-end timepieces and integrate them with Seiko’s most proven and dependable movements. Through thoughtful modifications, we transform the same premium steels and sapphire or mineral crystals to echo the elegance and sophistication of luxury pieces—but without the exorbitant price tag.

Luxury-Inspired, Without the Luxury Price

With Seiko mods, you’re getting all the style, all the quality, and all the craftsmanship you desire in a timepiece—at a fraction of the cost. Our collection doesn't just give you a watch; it gives you the opportunity to own a beautifully crafted, timepiece that reflects your personality and passion for quality. So while we may not all be able to own a luxury watch, we can certainly enjoy the same design elements and bring luxury to everyone.

Date Just - Arabic - Olive

Cocktail - Womens - Pink Pearl

Santeiko - White

Nautilus - Open Heart - Brown

Nautilus - Blue

Luminor - Black

Day Date - Olive - Roman

Datejust - Gold - Olive

Date Just - Arabic - Black

Date Just - Casino - Green

Speedmaster - Black

Batman GMT - (Sunburst Seiko Variant)

Bruce Wayne - (Sunburst Seiko Variant)

Bruce Wayne GMT - (Printed Seiko Variant)

Coke GMT - (Printed Seiko Variant)

Coke GMT - (Sunburst Seiko Variant)

Pepsi GMT - (Printed Seiko Variant)

Pepsi GMT - (Sunburst Seiko Variant)

Vintage Pepsi GMT - (Sunburst Seiko Variant)

Vintage Pepsi GMT - (Printed Seiko Variant)

Frequently asked questions